Shipping & Returns
Brisbane Free Shipping
Brisbane City & Moreton Bay Council Suburbs | Free
Delivery Time | Within 1-3 weeks of your purchase
Once your order comes through you'll get a confirmation email with your invoice & delivery information. We will notify you of your delivery 3 days before it's delivered
The driver we use will need your help unloading, to help you get it as close to your front door as possible. Due to insurance reasons he can't take inside your home or up-stairs for you
Other Locations
If you reside outside of The Brisbane City & Moreton Bay Council Suburbs, please select click & collect at checkout to secure your items & arrange collection from us in Petrie 4502, North Brisbane
Once your order comes through you'll get a confirmation email with your invoice & collection information, including our specific address for collection
You're welcome to collect yourself or arrange your own courier to do so on your behalf
Click & Collect
Select Click & Collect at Checkout
Arrange your own courier and/or collect yourself when you’re ready
We will help load your furniture onto the pick up vehicle
We can store your order for up to 2 weeks after purchase
Refunds & Returns
100% Money Back Guarantee
If your item isn't as described or doesn't meet its intended function, contact us within 30 days and bring it back to us for a refund.
Damage in Transit
If your item arrives damaged, refuse delivery, take photos, and contact us within 24 hours. We'll arrange free collection and a refund.
Change of Mind
While we don't offer change of mind returns, we're happy to help you find the perfect piece. Visit us in Petrie, North Brisbane, to view your favourite items in person if you're unsure about purchasing online.
Any Refunds issued will be processed via this site to the card they were purchased on at the end of each calendar month.
Our Location & Contact
Viewings
Take the opportunity to view in person before purchasing. Call us or send us a text message on 0406281893, to arrange a viewing at your convenience
Click & Collect
Contact us on 0406281893 or sales@naturalathome.com.au & we will provide you with exact address details for pick up
Location
We are a home based business, with a separate workshop where we display our pieces. We are located in Petrie 4502, North Brisbane