Click & Collect Only

All furniture is available for pickup from our Brisbane workshop.

How it works:

1. Complete your purchase online
2. We'll contact you within 24 hours to arrange a pickup time
3. Collect your piece from our workshop in Petrie 4502, North Brisbane

Pickup times:

• Friday–Sunday by appointment
• Please allow 24–48 hours notice for scheduling

Important:

• Each piece is one-of-a-kind and ready to go home with you immediately upon pickup
• Please bring appropriate transport—we're happy to help you load
• Workshop address will be provided once order is confirmed

Need help with transport? We recommend Little Green Truck for affordable furniture delivery across Brisbane if you can't collect yourself.

Questions? Contact us at sales@naturalathome.com.au or 0450056333

Prefer to see your furniture before purchasing? We welcome you to visit our workshop in Petrie (North Brisbane) to view pieces in person.

Call or text us at 0450 056 333 to arrange a viewing at your convenience. We're flexible with appointment times!

Workshop Location:
Petrie, 4502
North Brisbane, QLD

 

Refunds & Returns

30-Day Return Policy:

If your product is not as described or does not meet its intended function, contact us within 30 days of purchase to arrange a return.

Change of Mind Returns:

We don't offer change-of-mind returns, as each piece is one-of-a-kind and handcrafted specifically for you.

Unsure about purchasing online? Visit our Petrie workshop to view furniture in person before buying. Call or text 0450 056 333 to arrange a viewing.

Refund Processing:

Approved refunds are processed to your original payment method at the end of each calendar month.

Custom Furniture Restoration - Refund Policy

What to Expect from Custom Work

Every restoration is unique. We'll work closely with you to match your vision and chosen style, but because we're restoring second-hand timber furniture, exact reproductions aren't possible. Each piece has its own character, grain patterns, and history that influence the final result.

Pre-Existing Damage & Structural Repairs

Your furniture may arrive with warping, misalignment, or hidden damage. We'll repair and stabilise what we can, but some imperfections in older timber cannot be fully corrected. If we find non-solid components (MDF, particle board, veneer) that compromise structural integrity, we'll replace or remove them with solid timber alternatives to ensure your piece is safe and built to last.

Our Restoration Process

We hand-sand, prep, undercoat, paint or stain, and finish each piece in our Petrie workshop. Because we're working with reclaimed timber, the final result will show the natural character of the wood—not a flawless showroom finish. Expect a beautifully restored, one-of-a-kind piece with authentic timber texture and warmth.

Refunds & Changes

Custom restoration work is final once completed. We don't offer refunds on finished pieces, as each is made specifically to your brief. Before we start, we'll discuss your style preferences, colour choices, and any concerns about the piece's condition.

If you're unhappy with the result, contact us within 7 days of pickup or delivery. We'll assess the issue and offer solutions where reasonable, but we cannot refund work that meets the agreed brief or reflects the natural limitations