Find answers about our furniture, delivery, and restoration services.
Questions About Our Furniture?
What makes your furniture unique?
Every piece is one-of-a-kind, handcrafted from reclaimed solid timber in our Brisbane workshop. We restore forgotten furniture and give it new life, reducing waste and keeping quality pieces out of landfills.
All our furniture is crafted from genuine solid timber – teak, silky oak, cedar, pine, and maple. No particle board, MDF, veneer, or mass-produced imports. Just real timber built to last generations.
What materials do you use?
We use sustainably sourced, eco-friendly materials including:
- Reclaimed solid timber (teak, oak, pine, cedar, silky oak)
- Water-based paints (not oil-based)
- Natural beeswax and clear matt finishes for protection
- Recycled and reclaimed materials whenever possible
Every piece is restored with care to minimise environmental impact.
Can I view furniture before purchasing?
Absolutely! We welcome you to visit our workshop in Petrie (North Brisbane) to see pieces in person before buying.
Call or text 0450 056 333 to arrange a viewing at your convenience. We're flexible with appointment times.
Do you offer delivery?
No we offer Click & Collect Only
All furniture is available for pickup from our Brisbane workshop.
How it works:
- Complete your purchase online
- We'll contact you within 24 hours to arrange a pickup time
- Collect your piece from our workshop in Petrie 4502, North Brisbane
Pickup times:
- Friday–Sunday by appointment
- Please allow 24–48 hours notice for scheduling
Important:
- Each piece is one-of-a-kind and ready to go home with you immediately upon pickup
- Please bring appropriate transport—we're happy to help you load
- Workshop address will be provided once order is confirmed
Are your pieces already assembled?
Yes! All furniture arrives fully assembled and ready to enjoy. No assembly required.
What's your return policy?
If your product is not as described or does not meet its intended function, contact us within 30 days of purchase to arrange a return.
We don't offer change-of-mind returns, as each piece is one-of-a-kind and handcrafted. If you're unsure about purchasing online, we encourage you to view furniture in person at our Petrie workshop before buying.
View our full Refunds & Returns policy.
How do I care for my furniture?
All furniture is protected with a clear matt finish and natural beeswax, making it ready for everyday use.
To keep your piece looking beautiful:
- Wipe spills immediately with a soft, damp cloth
- Use warm soapy water for cleaning (avoid harsh chemicals)
- Apply Gilly's Clear Natural Liquid Beeswax as needed for extra lustre (available at Bunnings)
- Keep out of direct sunlight to prevent fading
View our full care guide.
Do you offer custom restoration?
We focus on our curated collection of ready-made pieces. However, if you have a specific request, browse our custom restoration page and discover the possibilities.
Who makes your furniture?
Our small family team handcrafts and restores every piece in our Petrie workshop (North Brisbane). We personally oversee each restoration from start to finish, so we can answer any questions you have about your furniture.
Why choose Natural at Home?
When you choose Natural at Home, you're getting:
- One-of-a-kind furniture no one else has
- Solid timber built to last generations (not mass-produced imports)
- Sustainable, eco-friendly restoration that reduces waste
- Local craftsmanship from our Brisbane workshop
- Personal service from a small family team who cares
Every piece brings warmth, character, and timeless style to your home.
Still Have Questions? Can't find what you're looking for?
We're happy to help!
Call or text: 0450 056 333
Email: sales@naturalathome.com.au
Visit us: Petrie, North Brisbane