FAQ’s

About Our Products

 

Q: What makes your furniture unique?

A: Our pieces are one-of-a-kind, handcrafted from up-cycled and refinished second-hand furniture, reducing waste and minimising environmental impact.

 

Q: What materials do you use?

A: We use sustainably sourced, eco-friendly materials, including reclaimed wood, water based paints not oil based, and recycled materials whenever possible.

 

Sustainability

 

Q: How does your company approach sustainability?

A: We're committed to continuous improvement, prioritising eco-friendly practices, waste reduction, and responsible sourcing in our workshop and operations

 

Q: Can I recycle or repurpose my old furniture with you?

A: Yes! We encourage customers to bring in their old furniture for us to up-cycle or repurpose, reducing waste and creating unique new pieces for their homes

 

Ordering & Delivery

 

Q: How long does shipping take?

A: Shipping times vary depending on your location, but we aim to deliver your piece within 2 weeks across Brisbane & up to 4 weeks for other locations 

 

Q: Can I return or exchange a piece?

A: Yes, please see our return and Refunds & Returns page for details 

 

Care & Maintenance

 

Q: How do I care for my new piece?

A: We provide care instructions with each piece, but generally, our finishes are easy to clean and maintain with gentle, eco-friendly products or simply a warm damp cloth and soapy water, avoiding abrasive chemicals 

 

About Us

 

Q: Who makes your furniture?

A: Our small family team of skilled up-cyclers and designers craft each reclaimed piece with love and care

 

Q: Why choose Natural at Home?