Shipping & Returns
Brisbane Flat Rate Shipping
If you reside within the Brisbane City Council or Moreton Bay Council Areas the cost of your entire order to be delivered to you will be $90
Select this option at checkout to secure your item/s
Once your order comes through you'll get a confirmation email with your invoice & delivery information
We will deliver within 1-3 weeks of your purchase & notify you prior to your delivery day
The driver we use will need your help unloading, due to insurance reasons though he can't take inside your home or up-stairs for you, however he will help you get it as close to your front door as possible
Other Locations
If you reside outside of The Brisbane City Council Suburbs & Moreton Bay Council Suburbs, please select click & collect at checkout to secure your items
Once your order comes through you'll get a confirmation email with your invoice & collection information, including our specific address for collection
You're welcome to collect yourself or arrange your own courier to do so on your behalf, from our location in Petrie 4502, North Brisbane
Click & Collect
Arrange your own courier and/or collect yourself when you’re ready
We will help load your furniture onto the pick up vehicle
We can store your order for up to 2 weeks after purchase
Refunds & Returns
100% Money Back Guarantee
If your item isn't as described or doesn't meet its intended function, contact us within 30 days and bring it back to us for a refund.
Damage in Transit
If your item arrives damaged, refuse delivery, take photos, and contact us within 24 hours. We'll arrange free collection and a refund.
Change of Mind
While we don't offer change of mind returns, we're happy to help you find the perfect piece. Visit us in Petrie, North Brisbane, to view your favourite items in person if you're unsure about purchasing online.
Any Refunds issued will be processed via this site to the card they were purchased on at the end of each calendar month.
Our Location & Contact
Viewings
Take the opportunity to view in person before purchasing. Call us or send us a text message on 0406281893, to arrange a viewing at your convenience
Click & Collect
Contact us on 0406281893 or sales@naturalathome.com.au & we will provide you with exact address details for pick up
Location
We are a home based business, with a separate workshop where we display our pieces. We are located in Petrie 4502, North Brisbane